fdh.mycusthelp.comGovQA | Digital Public Records Solution | Granicus

Careers Support Login Status Granicus US Granicus UK Granicus Australia Granicus India Platform Markets Learn Success Stories Schedule a Demo Platform Overview WebsiteCMS Digital FormsServices Digital Communications AgendaMeeting Management Records Management Use Cases 311 Request Management BoardsCommissions Management Short-Term Rental Compliance Community Engagement Permitting Applications Customer Service Hub FOIA (GovQA) Markets Local State Federal United Kingdom Success Stories Learning Center Get Started Platform Solutions AgendaMeeting Management Agenda and public meeting automation WebsiteCMS Custom, user-friendly website for government Digital FormsServices Smart online forms, workflows, and easy request fulfillment Digital Communications Email, text, and social communications to reach your whole community Records Management Digital storage of public information Explore the Government Experience Cloud Services and Support Digital AgencyConsulting Services Let Granicus help you build better resident experiences Implementation Leverage our team of experts for best practice sharing, guidance, and training options Customer Support Use Cases See how governments are using the Granicus Civic Engagement Platform to improve the delivery of information and services to their residents BoardsCommissions Management Short-Term Rental Compliance Employee Intranet Community Engagement Service Request Management Permitting Applications FOIA (GovQA) Versatile Solutions for Governments Granicus solutions are purpose-built for government agencies of all sizes. Local Learn More State Learn More Federal Learn More Education Learn More United Kingdom Learn More Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology. Learn More Resources Library Blog Success Stories COVID-19 Response American Rescue Plan Connect Events About Implementation Support govCommunity Careers govService GovQA Public Records Software The highly configurable, digital-first public records solution. Meet the call for greater transparency, trust, engagement, and efficiency. Request a Demo Proven Outcomes Unlock all the opportunities of modern government with our human-centered, data-driven solutions that elevate civic engagement while reducing risk and friction. Choose the supported, scalable, secure public records request management system that works across all departments and request types. GovQA is configured to your specific needs; and is relied on by more state and local government records departments than any other solution. The GovQA compliance suite centralizes public records requests and more . Comprehensive Solution Improve and enhance experiences, outcomes, and civic engagement with modern tools to match expectations. Reduce Request Volume The easiest request to fulfill is the one that's self-served — automatically deflect redundant requests. Secure Data The highest level of security and data protection available to governments — fully CJIS, HIPAA, NIST, FISMA compliant. Automate Actions Standardize and centrally manage requests with custom-configured workflows, escalations, notifications and reports. Build Trust Build positive relationships with the public while maintaining the necessary confidentiality of protected data. Trusted Choice Guided change management with dedicated implementation experts and full support teams ensures successful software adoption and ongoing satisfaction. "We reduced our average open records request completion time by 66% while experiencing a 673% increase in request volume during the same time period without a single violation of open records laws." Moraima Montenegro, Public Information Officer, San Antonio, TX Read Case Study GovQA does the calculations for us, it’s so much easier since we don’t have to think about it. We look smarter and we’re much more efficient.” Jeri Carter Lawson Manager, City of Dallas, TX Read Case Study "We have seen significant time saved by using GovQA. We receive over 16,000 records requests per year, so this system has had a tremendous impact in our ability to manage such a heavy workload without having to hire additional staff.” Adam Perez Records Administrator, Hayward Police Department, CA Read Case Study We saw the redaction tool within GovQA and the invoicing and knew this was it. We were looking for a better way to do things...we needed to step up into the 21st century.” Lisa Linden Records Supervisor, Volusia Sheriff's Office, FL Read Case Study CentralizeStandardize Request Management Less Work Faster Work Better Control Deflect Requests Before They're Submitted Reduce Request Volume — Gain Time for Critical Missions Patent-pending deflection tools deliver requested information in-line and before a request is submitted for reduced request volume and workload. Proactive Trending Topics” with auto-follow functions allow requesters to self-serve. Merge similar requests to reduce duplicative work. Custom Configure Workflows and Processes Automate Actions Dedicated implementation teams configure your portals specifically for your organization and its unique process needs. Automated workflows streamline routing, escalating, tracking, and logging. Alerts and notifications to requesters and staff are based on your triggers. Powerful inline redaction tools ensure confidence in confidentiality. Central Oversight and Control Manage Processes Dashboards, at-a-glance status indicators, and powerful reporting tools clarify priorities. Full defensible audit trail captures all activity, views, and clicks to reduce litigation risk. Request nesting allows unlimited layering and installments grouped hierarchically under the original request. Keep up with GovQA GovQA can help you answer the call…for answers. Smart workflows for effortless compliance. Whether you're managing public records requests, subpoenas, legal holds, or other types of compliance requests. Do More with Less Replace manual processes and point solutions with the powerful public records solution that gives you time back in your day. Automate workflows to ensure compliance, increase public trust, and minimize the impact of increasing public record request complexity. Public Portal Staff Portal Public Portal to Improve Requester Experiences Staff Portal to Streamline Request Management Predictive Intake Deflection Enable fast self-service to reduce your workload: automatically match requester searches with release-to-all” responses and FAQs. Similar Request Alert and Link Duplicate requests are automatically identified so you can work them together for efficiency and response consistency. Estimates, Invoicing, and Payments Clear fee communication builds trust...and helps you recover costs with automatic estimate conversion to fully itemized, accounting-aligned invoices with your preferred payment vendor. Pinpointed Workflows Streamline collaboration and prevent staff notification fatigue/avoidance with precise assignment and escalation parameters. Secure Release with Limitable Links Deliver responses the way customers prefer while download tracking/counting with security features to prevent unauthorized, unknown, and expired link-sharing. Email and Video Records Processing Process email and video files from inside GovQA — extract, de-dupe, search email records; and securely stream and redact video/audio. Get Started Thank you for your submission. We will be in touch shortly. 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